Returns & Exchanges
Domestic: Please allow 7-10 business days for processing plus 3-10 business days shipping time.
International: Please allow 7-10 business days for processing plus 7-30 business days shipping time.
We are not responsible for custom fees incurred by your country for international orders. Please be informed on your countries customs policies.
RETURNS & EXCHANGE POLICY
All Sale Items are Final Sale.
Twisted Movement does not allow refunds, however if you are unhappy with your item(s), we allow exchanges within 30 days of purchase date. All returned items past 30 days will not be eligible for exchanges. Only unworn, unsoiled items are eligible for exchange. Items must be in original condition without any stains, pet hair, etc.
There will be a $5 restocking fee for all exchanges unless there was a defect in your item.
To exchange please ship back your item to the address below and leave a note in your package with your order number and reason for exchange. Once we receive your item we will issue you a gift card for the amount of your purchase (minus $5 restocking fee.) Gift Cards sent via email - please add our email (firstname.lastname@example.org) to your contacts and check spam filters.
412 S. Palm Ave. Unit F
Alhambra, CA 91803
If you have any questions or need further help email email@example.com.
*Twisted Movement is not liable for damages that occur during the shipping process to the buyer or any other damages that occur once the item(s) is in the buyers possession. Any returned damaged items will not be eligible for exchange.